A10 Networks
Support Plans

Support and Maintenance is available in several configurations, which you can choose from when you purchase an A10 Networks product.

Standard Warranty service Program (included)

• 90 days Phone Support
• Software Updates
• Depot HW Repair from date of purchase & product registration (8:30am to 5:30pm Pacific Standard Time).
• 30 days Advanced Hardware Replacement from date of purchase.

* Customers must purchase a Support Program to extend Standard Warranty Sevice.
A10's units include the Standard Warranty Service Program:

Basic Support Plan Includes

• Depot hardware repair
• Advanced hardware replacement for first 30 days after purchase date
• Firmware software updates
• Access to technical support through phone services between the hours of 8:30am to 5:30pm Monday to Friday (Pacific Standard Time) with 24 x 7 web support services for the maintenance period purchased.

Gold Support Plan Includes:

• Depot hardware repair
• Advanced hardware replacement
• Firmware software updates
• Access to technical support through phone service and web 24 hours a day, 7 days a week for the maintenance period purchased.

Software Support Includes:

• Firmware Software updates
• Access to technical support through phone service for the specified program hours
• Web Support for the specified program periods